Force Android To Use 2.4ghz Wifi

If you are connecting an Arlo camera directly to a Wi-Fi router—without an Arlo SmartHub or Base Station—you must connect your mobile device to your router's 2.iv GHz band during the setup process. Many routers broadcast Wi-Fi networks in both ii.four GHz and 5 GHz bands. Your Arlo device straight connects to a two.4 GHz Wi-Fi network. This means that you must first connect your mobile device to your 2.4 GHz Wi-Fi network, then connect your Arlo device to that same 2.four GHz Wi-Fi network during the setup procedure in the Arlo Secure app.

Note: The Arlo Video Doorbell, Pro iii Floodlight Camera, Q, Q Plus, and Baby tin can connect straight to a 2.4 GHz Wi-Fi network.

Find your 2.iv GHz Wi-Fi network

When connecting your mobile device and Arlo device to a Wi-Fi network, ensure that you lot select the SSID that indicates information technology is a two.4 GHz network. This is typically indicated by a 2, two.4, or 2G at the cease of the SSID.

If you take both 2.iv GHz and 5 GHz Wi-Fi networks:

• Your 2.iv GHz network name or SSID might have a 2, 2.4, or 2G at the terminate.
• Your 5 GHz network proper name or SSID might have a five or 5G at the end.

Some Wi-Fi routers accept simply i Wi-Fi network name that is used for both two.4 GHz and 5 GHz Wi-Fi bands. If you lot're having problem connecting and your Wi-Fi network name doesn't indicate whether it's 2.4 GHz or five GHz, read the Troubleshooting section in this commodity.

Connect to your two.4 GHz network

To connect your iOS (Apple) device to a ii.4 GHz network:

1. Unlock your device and open Settings.
2. Tap Wi-Fi, well-nigh the top of the list of settings options.
3. Turn on Wi-Fi past tapping the switch side by side to Wi-Fi at the tiptop.
   Note: Wi-Fi is enabled when the Wi-Fi button is green.
4. Select a two.4 GHz Wi-Fi network.
   This is ordinarily indicated by a 2, 2.four, or 2G at the terminate of the network name or SSID.
5. If prompted, enter the countersign for the network.
   When you are connected to the Wi-Fi network, a blue checkmark appears to the left of the network proper noun.

To connect your Android device to a two.iv GHz network:

1. Unlock your device and tap the Settings app.
2. Tap Network & Net > Wi-Fi.
3. Enable Wi-Fi past tapping Use Wi-Fi at the top.
4. Select a 2.4 GHz Wi-Fi network.
   This is unremarkably indicated by a 2, two.iv, or 2G at the end of the network name or SSID.
5. If prompted, enter the countersign for the network.
   When your device is connected to the Wi-Fi network, the word Connected appears nether the network name.

Troubleshooting

If your Wi-Fi network name or SSID doesn't signal whether it's two.4 GHz or 5 GHz:

• Try opening your router settings, and await for a 2.four GHz Wi-Fi network that your mobile device can connect to. If you need help with this, contact your router manufacturer.
• Contact your Internet service provider (Internet access provider), and ask for help connecting your mobile device to a 2.4 GHz Wi-Fi network.

If your router uses the aforementioned Wi-Fi network name or SSID for both 2.four GHz and 5 GHz Wi-Fi bands:

• Routers can use the same network name or SSID to circulate both ii.4 GHz and 5 GHz Wi-Fi networks. If your mobile device is continued to a mesh network, your Arlo device will non be able to connect to the five GHz band, so it will automatically connect to the 2.four GHz band.
  • For networks that accept the aforementioned SSID for 2.4/5 GHz: Try temporarily disabling 5 GHz in the router settings.
  • For Mesh systems: If you are having difficulty connecting, endeavor temporarily turning off the access points, and connect the camera to the chief router first. Once installation is complete, power on the admission points once again.

If your Arlo device still isn't plant during setup:

• Ensure that you entered the correct SSID and password in the Arlo Secure app during the setup procedure.
  Note: The SSID is case sensitive. Ensure that it is EXACTLY correct when you lot enter it in the Arlo Secure app.
• Ensure that your mobile device is Not connected to a VPN.
• Ensure that "motorcar join" settings are turned off on your mobile device.
• Ensure that Wi-Fi Help and Adaptive Wi-Fi features are off on your mobile device.
  Wi-Fi Assist and Adaptive Wi-Fi features employ cellular data when your Wi-Fi connection is poor. This tin can interfere with the Arlo device setup procedure.
  • To turn off Wi-Fi Help on iOS, visit https://back up.apple tree.com/en-ca/HT205296
  • To turn off Adaptive Wi-Fi on Android, visit https://world wide web.samsung.com/au/support/mobile-devices/galaxy-note-8-what-is-adaptive-wifi/
• Visit Arlo Support to speak with an expert.

Concluding Updated:05/17/2022 | Article ID: 000062370

Source: https://kb.arlo.com/000062370/How-do-I-connect-my-mobile-device-to-a-2-4-GHz-Wi-Fi-network-to-set-up-my-Arlo-camera

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